The Dispensary Lead (Liberty Lead) is responsible for expert-level proficiency in the products and sales process as well as maintaining functionality, efficiency and fluidity throughout the store and among all levels of staff, vendors and patients or customers.
Completes all required duties of a Wellness Guide (Budtender)
Ensures employees’ daily work tasks are completed in a timely manner and consistent with standard operating procedures.
Keeps next level manager(s) informed about subordinate employees’ performance concerns.
Controls inventory and cash/debit card transactions.
Has combinations to safes, security systems, and keys.
Supervises inventory transfers
Reconciles Point of Sale (POS) stations at close of shifts, including cash / debit transactions and inventory. Supervises patient or customer holds for home deliveries and pre-orders.
Opens and closes dispensary facilities, including arming/disarming security system
Responds to elevated customer requests and conflicts
Recognizes crisis situations and activates company crisis management policies
Assists with training of staff
Maintains patient or customer resources including educational materials, and product information.
Serves as back up to General Manager and Assistant GM as necessary.
Ensures all state regulations are followed and documentation is prepared and submitted as required.
Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, lifting, walking, standing, talking, hearing, seeing and repetitive motions. Must be able to lift, carry, and balance up to 25 pounds. Moderate noise levels.
Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.
High School diploma
Two-year degree in a customer-service oriented retail environment
Cannabis experience preferred
Experience with point of sale systems
Required Knowledge and Skills:
Ability to communicate clearly and accurately
Ability to exercise independent judgment
Ability to initiate and follow through on work independently
Ability to train staff
Ability to work collaboratively in a team environment
Ability to work in a fast-paced environment
Able to maintain confidentiality
Delegation and the ability to perform well under pressure
Desired work ethic includes being detail oriented, highly organized, positive, enthusiastic, and eager to learn.
Proven ability to develop and maintain and positive team environment
Proven efficiency and ability to prioritize and manage time and task for self and others
Self-management and supervisory management
Strong computer skills for data entry is required.
Strong ethics and sound judgment
Strong work ethic
High competence in customer service.